Return and Exchange

At Mintobay, we're all about making returns and exchanges a breeze. To get started, just shoot us your request within 7 days of getting your item. 

Here's how it works:

  1. Head to the support section on our website menu and submit your return /exchange request by clicking on SUBMIT RETURN. 
  2. Our team will walk you through the rest in a jiffy.
  3. We do not wait till we receive the product at our end. Once we pick up the item, we'll kick off your refund or exchange process instantly. Make sure product(s) must be unused with original tags and seal tag intact.

 

Refund:

  • For UPI orders, refund is instant. For other prepaid transactions, expect your reimbursement within 3-4 days. If it takes longer, hit us up on WhatsApp for speedy help.
  • If you paid cash on delivery, once your return's approved, we'll sling you a unique coupon code via WhatsApp. You can use this on your next buy from us. Just a heads-up: COD charges of Rs. 200 aren't refundable.

Got something during our Special Sale Offers? Oops, NO RETURN there, but we'll hook you up with a one-time exchange.

Few things to remember:

  • We can't take back used or damaged products. Make sure to send 'em back in their original packaging with the barcode and tag seal intact.
  • If you got a bum deal with a defective product, hit us up on WhatsApp with some pics, and we'll sort you out within 24 hours.
  • Need to swap sizes? You can do it once, depending on what's in stock. If we're out, we'll refund you instead.
  • If your package goes missing or gets wrecked on the way, don't worry. We'll sort you out after the courier finishes their investigation.

Shop easy at Mintobay with confidence!

Got questions? We're here for you. Just drop a WhatsApp to 📞+91-8951759767, and we'll take it from there.