Return and Exchange

Mintobay embraces hassle-free return and exchange. To kickstart the process, kindly submit your request within 7 days of receiving your item.

How to Return/Exchange:

Easily drop us a WhatsApp message through our website, and our team will swiftly guide you through the process.

To uphold hygiene standards, all returns and exchanges undergo a thorough quality check for approval.

For return, once approved, expect reimbursement within 3 business days for pre-paid orders. If it exceeds this window, connect with support via WhatsApp for quick assistance.

For COD orders, upon successful verification, you will receive a unique coupon code via whatsapp. This code can be used during your next purchase on our website.

For our Special Sale Offers, returns are not accepted. However, one-time exchanges are permitted.

For exchange, once approved, your new item will be shipped within 1 business day, and you'll receive an email update.

Please Note:

  • Returns won't be accepted if products are used or damaged. Ensure the product is returned in its original packaging with the barcode and tag seal securely intact.
  • If you received a defective product, share images on WhatsApp for a rapid response within 24 hours.
  • Size exchanges are allowed once, subject to availability. If your size isn't in stock, we'll issue a refund.
  • In case of parcel damage or loss in transit, we'll process a refund or replacement after the courier completes their investigation.

Shop with confidence at Mintobay! Reach out to our customer support for any questions or concerns.

Our friendly chat support is here for you on WhatsApp. Just text 'hi' below to connect and we'll be happy to assist you.

Phone No: +91 89517 59767